Shipping policy

Last updated: August 2026

Thank you for shopping with Silent Status.

This Shipping Policy explains how we process, dispatch and deliver your order.

Order Processing

All orders are processed after payment has been successfully authorised.

Orders are typically processed within 3–7 business days before being dispatched.

Please note that processing times may be longer during periods of high demand, public holidays or promotional events.

Delivery Times

Estimated delivery times begin once your order has been dispatched.

Typical delivery estimates are:

United Kingdom

  • 2–5 business days

Europe

  • 5–10 business days

International

  • 7–20 business days

These delivery estimates are provided as a guide only and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and the products in your order.

Where available, any free shipping promotions will be clearly displayed before checkout.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing tracking information where available.

Please allow up to 48 hours for tracking information to become active.

Multiple Shipments

Some orders may arrive in separate shipments depending on product availability, fulfilment locations or order contents.

You will receive tracking information for each shipment where applicable.

Customs & Import Duties

International orders may be subject to customs duties, taxes or import charges imposed by the destination country.

These charges are the responsibility of the customer.

Silent Status has no control over these fees and cannot estimate their amount.

Delivery Delays

While we aim to deliver every order within the estimated timeframe, delays can occasionally occur due to circumstances beyond our control, including:

  • Courier delays

  • Customs inspections

  • Severe weather

  • Public holidays

  • High shipping volumes

We appreciate your patience should any unexpected delays occur.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your purchase.

Silent Status cannot accept responsibility for orders delayed or delivered incorrectly due to inaccurate information provided during checkout.

If you notice an error, please contact us as soon as possible. While we will do our best to assist, we cannot guarantee changes once an order has entered production or has been dispatched.

Lost or Damaged Parcels

If your parcel arrives damaged or appears to have been lost in transit, please contact us within 14 days of the expected delivery date.

Please include:

  • Your order number

  • A description of the issue

  • Photographs where applicable

We will investigate the matter with the shipping carrier and work towards an appropriate resolution.

Contact

If you have any questions regarding shipping, please contact us:

Email: support@silentstatus.co.uk